Return & Refund Policy

Thank you for shopping with us! At Utela Naturals, we pride ourselves on offering high quality haircare products. If you are not satisfied with your purchase, please contact us at via the contact form, or send an email to info@utelanaturals.ca, within 30 days of receiving your item(s).

If you received defective or incorrect items, please include photos of your product(s) displaying the issue, along with your order number, in the email.

Shipping Policy

Once an order has been shipped, the sale will be final as we do not accept returns or exchanges.